Privacy Policy
Last updated: 2026-06
What We Collect and Why
When you place an order on this site, we collect only the details we need to fulfil it: your name, phone number and, once you confirm with our advisor, your delivery address. We use this information solely to call you, confirm your order, arrange delivery through our courier partners and provide after-sales support. We do not collect card or banking details on this site, because Dr.Prost is paid by cash on delivery.
Your Rights Under the PDPA 2010
We process your personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access the personal data we hold about you, to ask us to correct anything that is inaccurate, and to request that we stop processing your data for marketing. We keep your data only for as long as needed to fulfil your order and meet our record-keeping obligations, and then delete it. To exercise any of these rights, email support@drprost.net.
Who We Share It With, and How We Protect It
We share the minimum necessary details with our delivery partners, namely Pos Laju, J&T Express and Ninja Van, purely so they can deliver your parcel and collect payment. We do not sell, rent or trade your personal data to anyone. Your information is transmitted over an encrypted HTTPS connection and stored with access limited to staff who need it to process your order. If you have any concern about how your data is handled, please contact us at support@drprost.net.
